CLOSED CAPTIONING

Universal HD is pleased to offer closed captioning on long-form content and certain other content that it makes available on television and online via websites and apps on mobile devices. To report an issue or concern regarding closed captioning on Universal HD programs viewed on television or online, please contact us at affiliate.operations@nbcuni.com or 1-866-787-6228.

To assist us in resolving the issue, please provide the following information when you contact us for assistance with captions:

  • Your name, address, telephone number and email address
  • Your preferred method of contact (phone or email)
  • The name of the program with the captioning issue
  • A brief description of the captioning issue, including the date and time you experienced the problem
  • If you are watching on television, please provide the name of your pay TV provider
  • If you are watching online, please identify the device and brand (e.g., computer, tablet, smartphone) and software (including version) you are using
If you wish to submit a written complaint, please send it to:
Margaret Tobey
Vice President, Regulatory Affairs
NBCUniversal
300 New Jersey Avenue, NW
Suite 700
Washington, DC 20001


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